Delete Your Account & Data

Last updated: July 3, 2026

You can delete your Haullo account and the personal data associated with it at any time. We offer two ways to do this.

Option 1 — Delete in the app (fastest)

• Open Haullo and go to Settings.
• Tap Delete Account.
• Confirm. This permanently removes your profile, photos, scores, badges, map posts, friend connections, and login.

Option 2 — Request deletion by email

If you can't access the app, email us and we'll process your request:

• Email privacy@haullo.app from the address associated with the account, or include your username.
• Use the subject line "Delete my data".
• We may ask a question or two to verify the request before we act.

For parents & guardians

If you're the parent or guardian of a child who uses Haullo, you can request that we delete your child's account and personal data, refuse any further collection, and manage or disable in-app purchases on the child's account. Email privacy@haullo.app and we'll help. We may verify that you are the child's parent or guardian first.

What gets deleted

• Your profile and account login
• Photos and videos you uploaded
• Scores, points, badges, and leaderboard entries
• Map notes, comments, reactions, and house tags
• Friend and group connections
• Any stored location data tied to your account

What may remain

To meet legal, tax, and safety obligations, we may keep a limited set of records after your account is deleted:

• Consent records — a record showing that you (or, for a child, a parent or guardian) agreed to our Terms of Service and Privacy Policy, and any verifiable parental consent we obtained. Keeping these is part of complying with children's privacy law.
• Purchase and tax records — limited records of coin purchases that we're required to retain. Note that your payment itself is handled by the Apple App Store or Google Play, and their transaction records are kept under their policies, not ours.
• Safety and legal records — limited information we're required to keep, or that we need to protect users and the Service.
• Backups — residual copies may persist briefly in routine backups and are purged on a rolling basis.

More detail is in our Privacy Policy.

Purchases & refunds

Deleting your account ends your access to any coins you have earned or bought, and to anything you unlocked with them. Deleting your account is not by itself a refund. If you believe you're owed a refund — including for a purchase made by someone under 18 without a parent or guardian's permission — see the refund section of our Terms of Service or email support@haullo.app before deleting, so we can tie the request to your account.

Your other privacy rights

Deletion is just one of your rights. Depending on where you live (including California and other U.S. states), you may also have the right to access, correct, or receive a copy of your personal information, and to direct that we not sell or share it. See Your choices & rights in our Privacy Policy, or email privacy@haullo.app.

How long it takes

In-app deletion is effective immediately. Email requests are typically completed within a reasonable period after we verify the request.

Questions? Contact privacy@haullo.app.